Shipping Information

[updated 09/26/2020]

Shipping options without tracking:
– Flatrate
– Free Shipping
– Small Package

Shipping options with tracking:
– Tracked Package
– Expedited Parcel
– Express Post

Due to COVID-19 impact, all delivery guarantees are still suspended. Shown delivery times are only estimates.

We are experiencing the following shipping times (business days):

Manitoba, Saskatchewan, Alberta:
Letter Mail – 4 to 7
Expedited Parcel – 2 to 4
Express Post – 2 to 4

British Columbia, Ontario:
Letter Mail – 5 to 10
Expedited Parcel – 3 to 6
Express Post – 3 to 4

Rest of Canada:
Letter Mail – 7 to 15
Expedited Parcel – 5 to 10
Express Post – 4 to 6

United States:
Letter Mail – 7 to 20
Small Package Air – 5 to 10
Tracked Package –  5 to 10
Expedited Parcel – 5 to 8
Express Post – 4 to 6

International:
Letter Mail – 10 to 25
Small Package Air – 10 to 20
Expedited Parcel – 8 to 15

Some parts of our regular shipping policy are currently suspended and marked with strikethrough.

How long takes shipping?

We strive to provide a delivering service beyond all expectations. We are well prepared to offer the best and fastest possible service to our customers in Canada and the United States, with average shipping times of around 3-5 business days (domestic; USA about +5 business days)

How do you ship packages?

We ship every order with Canada Post from our warehouse in Saskatchewan, Canada. It is your choice to select a shipping method that best suits your requirements.

Do you ship worldwide?

We provide shipping to Canada, the USA, most European and many other countries. We don’t ship to countries with unpredictable shipping delays or a high risk of a total loss.

Domestic shipments (Canada)

Within Canada, we offer Flatrate Shipping for low-value orders, with no tracking option. This service is as safe as tracked packages, perhaps much slower than Expedited Parcel or Express Post, but it also comes for a cheaper price. The right choice if you want to save some money, and don’t care about shipping time too much.

Expedited Parcel and Express Post is always available and calculated in real-time by Canada Post. The value shown for these services is the current Canada Post tariff we pay for, and it depends on the size of the calculated packaging, and the weight.

Free Shipping automatically becomes available for domestic orders >75 CAD. If free shipping is selected, we choose the most economical shipping option, which usually is slow and does not include tracking. If you need your order fast or require tracking, always select an upgraded service like Expedited Parcel or Express Post.

Worldwide and United States

We provide shipping to currently about 30 countries, USA and most of Europe included. We offer Flat Rate Shipping to USA for light-weight and low-value orders, which doesn’t include tracking. The shipping time can widely vary from 10 days to more than 4 weeks. This is out of our control, and since there is no tracking option, we are not able to guarantee neither the arrival of your order nor a certain shipping time. Please select the Flat Rate Shipping option only if you understood the limitations.

Expedited Parcel, Tracked Package and Express Post are always available for US customers, while for international customers mostly only Tracked Package and Express Post are available (due to COVID-19 related limitations). Fees are calculated in real-time by Canada Post. The value shown for these services is the current Canada Post tariff we pay for, and it depends on the size of the calculated packaging, and the weight.

Free Shipping for US customers automatically becomes available for orders >100 CAD, and we chose the most economical shipping option – usually being slow and not including tracking. If you need your order fast or require tracking, please select an upgraded service like Expedited Parcel or Express Post.

Free Shipping is not available for customers outside of Canada and the United States.

How long does shipping take?

Shipping time varies by location and shipping service. These are our estimates:

Location Estimated Shipping Time
Canada Letter mail: 3-10 Business Days // Expedited: 3-6 Business Days // Express: 2-3 Business Days
United States Letter mail: 5-15 Business Days // Tracked or Expedited: 5-10 Business Days // Express: 3-6 Business Days
Europe Letter mail: 7-20 Business Days // Parcel Air: 10-15 Business Days // Express: 4-6 Business Days
others Expected shipping time 10-30 Business Days

Will my items be sent in one package?

Usually, for shipments with tracking, all ordered items will be shipped together in a single shipment. But for letter mail shipments to other regions than Canada and the USA, we have to carefully watch the weight and size limits of every shipment, and therefore, some orders will be split in more than 1 shipment.

What can I do if my order didn’t arrive?

In case you selected a shipping option without tracking (Flatrate or Free Shipping), you can apply for a refund not earlier than 45 days and not later than 90 days after you placed your order. Non-delivery claims will no longer be accepted when 90 days have already passed since your order was placed.

If your shipment has the tracking option, but tracking was not updated for at least 10 days for domestic shipments or 20 days for international shipments, we can open a ticket with Canada Post customer support. In this case please contact our customer support by email.

Please understand that we are not able to provide a refund prior to Canada Post finishing their investigation. The same applies to returned or not claimed items.

Refunds will only be issued as a shopping coupon.