SHIPPING POLICY

Last updated: 2026-04-09

We ship domestically within Canada and internationally to most countries using a variety of reliable carriers. Shipping methods and delivery timelines vary depending on location, service level, and order content.

 

CARRIERS AND SHIPPING METHODS

Domestic orders within Canada are typically shipped via Canada Post (fallback option ICS, Canpar, UPS). Shipments to international destinations are handled by Canada Post and delivered through local postal services in the destination country.

Shipping options are grouped as follows:

* Without tracking: Regular Mail, Economy, Small Package
* With tracking: Tracked Package, Expedited Parcel, Xpresspost.

 

REGULAR MAIL SHIPPING (CANADA ONLY)

The "Regular mail" option is limited to small, low-value items. It uses standard Canada Post services without tracking and may not be available if any item in your order exceeds size or value limits. Specifically, Regular Mail shipments must not exceed 20 mm on their smallest side.

 

PROCESSING TIME

Orders with selected Express shipping option will be processed and shipped with priority. All other orders are processed successively as received. Typical processing time is 1 to 5 business days, but may be longer during and right after high-volume periods such as sales events.

 

DELIVERY TIMES

Delivery timelines depend on the destination. While we cannot guarantee shipping times, the following guidelines for shipments with postal services (through Canada Post) may be helpful:

* Domestic Expedited or Express shipments usually arrive within a few business days
* Regular mail within Canada may take 5 to 20 business days
* Shipments to the USA typically arrive within 5 to 15 business days
* International shipments may take 4-6 weeks

Please note that Canada Post does not guarantee delivery times for regular mail and for international services.

 

INSURANCE AND LOST PACKAGES

All tracked shipments are insured. If your tracked package is lost or damaged, the carrier is responsible, and a claim can be filed. Non-trackable shipments are not insured. If a non-trackable shipment is lost, we will issue a store credit (shopping coupon) not earlier than 10 business days after the latest expected delivery date.

We do not offer replacements or re-shipments for lost orders.

 

FREE SHIPPING

Free shipping is available within Canada on qualifying orders. Minimum thresholds may vary and are subject to change. Free shipping is typically not available on discounted items and during sales events.

 

DELIVERY GUARANTEE

We do not guarantee delivery timelines. If your tracked order does not show progress for at least 10 days (Canada) or 14 days (USA and international), you may file a claim with the carrier. If tracking shows delivery but you did not receive the item, you may file a claim after 2 days.

To initiate a claim, please contact the carrier directly and obtain a ticket number. Then contact us with this reference so we can submit our portion of the claim.

Without your active participation in the claims process, including responding to any inquiries from the carrier (your duty to collaborate), a favorable outcome cannot be guaranteed.

 

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