Shipping Information

[updated 07/11/2020]

Due to COVID-19 impact, all delivery guarantees are suspended. Current shipping times exceed average shipping times before COVID-19 by some days to several weeks.

Some parts of the following shipping policy are currently suspended and marked with strikethrough.

How long takes shipping?

We strive to provide a delivering service beyond all expectation. We are well prepared to offer the best and fastest possible service to our customers in Canada and United States, with average shipping times of around 3-5 business days (domestic; USA about +5 business days)

How do you ship packages?

We ship every order with Canada Post from our warehouse in Saskatchewan, Canada. It is your choice to select a shipping method which best suits your requirements.

Do you ship worldwide?

We provide shipping to Canada,  USA, most European and many other countries. We don’t ship to countries with unpredictable shipping delays or a high risk of total loss due to fraud.

 

Domestic shipments (Canada)

Within Canada, we offer Economy Shipping for low value orders, with no tracking option. This service is as save as tracked packages, perhaps much slower than Expedited Parcel or Express Post, but it also comes for a cheaper price. The right choice if you want to save some money, and don’t care about shipping time too much.

Expedited Parcel and Express Post is always available, and calculated in real-time by Canada Post. The value shown for these services is the current Canada Post tariff we pay for, and it depends on the size of the calculated packaging, and the weight.

Free Shipping automatically becomes available for orders >75 CAD. If free shipping is selected, we choose the most economical shipping option, which usually is slow and does not include tracking. If you need your order fast or require tracking, always select an upgraded service like Expedited Parcel or Express Post.

Worldwide and united states

We provide shipping to currently about 30 countries, USA and most of Europe included. We offer Economy Shipping for low-value orders of not more than 40 CAD, which doesn’t include tracking. The shipping time can widely vary from just about 5 days to more than 4 weeks. This is out of our control, and since there is no tracking option, we are not able to guarantee neither the arrival of your order, nor a certain shipping time. Please select Economy (Letter Mail Shipping) only if you understood the limitations.

Expedited Parcel, Tracked Package and Express Post is always available for US customers, while for international customers mostly only Tracked Package and Express Post is available. Fees are calculated in real-time by Canada Post. The value shown for these services is the current Canada Post tariff we pay for, and it depends on the size of the calculated packaging, and the weight.

Free Shipping for US customers automatically becomes available for orders >100 CAD, and we chose the most economical shipping option – usually being slow and not including tracking. If you need your order fast or require tracking, please select an upgraded service like Expedited Parcel or Express Post.

Free Shipping is not available for customers outside of Canada and United States.

 

How long does shipping take?

Shipping time varies by location and shipping service. These are our estimates:

LocationEstimated Shipping Time
CanadaLetter mail: 3-10 Business Days // Expedited: 3-6 Business Days // Express: 2-3 Business Days
United StatesLetter mail: 5-15 Business Days // Tracked or Expedited: 5-10 Business Days // Express: 3-6 Business Days
EuropeLetter mail: 7-20 Business Days // Parcel Air: 10-15 Business Days // Express: 4-6 Business Days
othersExpected shipping time 10-30 Business Days

Will my items be sent in one package?

Usually, for shipments with tracking, all ordered items will be shipped together in a single shipment. But for letter mail shipments to other regions than Canada and USA, we have to carefully watch the weight and size limits of every shipment, and therefore, some orders will be split in more than 1 shipment.

 

What can I do if my order didn’t arrive?

In case you selected a shipping option without tracking (Economy, Letter Mail or Free), you can apply for a refund not earlier than 60 days after you placed your order.

If your shipment has tracking option, but tracking was not updated for at least 10 days for domestic shipments or 20 days for international shipments, we can open a ticket with Canada Post customer support. In such a case please contact our customer support by email.

Please understand that we are not able to provide a refund prior to Canada Post finished their investigation. The same applies to returned or not claimed items.

Refunds will only be issued as shopping coupon.