Shipping Information

We ship with Canada Post only.

Shipping options without tracking:
– Letter Mail
– Free Shipping
– Small Package

Shipping options with tracking:
– Tracked Package
– Expedited Parcel
– Express Post

How long does shipping take?
We strive to provide a delivery service beyond all expectations. We are well prepared to offer the best service to our customers worldwide, with average shipping times* of around 3-5 business days within Canada, around 5-8 business days to the USA, and up to 2 weeks to international locations.

How do you ship packages?
We currently ship with Canada Post from our warehouse in Windsor, Canada. It is your choice to select a shipping method that suits your requirements. If you choose letter email (economy) shipping with Canada Post, please understand that there will be no tracking option, and we will not accept complaints about long shipping times.

Do you ship worldwide?
We provide Shipping to Canada, the USA, most of Europe and many other countries. We will ship to your location as long your country can be selected when entering your shipping address.

Domestic shipments (Canada)
We offer Letter Mail for low-value orders, with no tracking option. This service is as safe as tracked packages, perhaps much slower than Expedited Parcel or Xpress Post, but it also comes for a much lower price. The average shipping time is 3-10 days.

Expedited Parcel and Xpress Post options are available as well. The fees are depending on the parcel size, weight, and selected shipping option. Prices are calculated by Canada Post and displayed during your checkout.

We offer free shipping for domestic orders of 100 CAD or more. We will always select the most economical shipping method for free shipping, typically Expedited Parcel, but it can also be Letter Mail.

Worldwide and United States
We provide shipping to the USA and most European countries. We offer Letter Mail Shipping to the USA for lightweight and low-value orders, not including tracking. Shipping time for Letter Mail can widely vary from 10 days to 5 weeks. Shipping times are out of our control. If you prefer a faster delivery and a tracking number, you must select an upgraded shipping option.

Expedited Parcel, Tracked Package and Xpress Post are available for US customers, while for international customers, usually only Tracked Package is available (due to COVID-19 related limitations). Fees are calculated by Canada Post and displayed during checkout. Shipping costs always depend on the size and weight of your parcel.

Free shipping is available for orders >200 CAD and always includes tracking. We select the most economical shipping method, which is typically Tracked Package.

Free shipping is not available for customers outside of Canada and the USA.

Will my items be sent in one package?
We always try to ship all ordered items in a single shipment. Even if we receive multiple orders from you, we will send them together in one package. However, it is always possible that we need to split orders into more than one shipping item.

What can I do if my order didn’t arrive?
Depending on your selected shipping method, you can ask us to open a claim with Canada Post. It can be done for every parcel with a tracking number, and as soon as the tracking was not updated for the last ten days (Canada, USA) or 14 days (international). If Canada Post acknowledges the loss of your parcel, we will send you a full refund.

If you selected the Letter Mail option or another shipping option without tracking, we ask you to wait for at least 45 days after the shipping date. If your order has not arrived after 45 days, we will issue a refund in the form of a discount coupon for another order.


*for Expedited parcel – letter mail is unpredictable and can take much longer


[updated 08/20/2021]

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