Shipping Information

  • Due to COVID-19 impact, all delivery guarantees are suspended. Current shipping times can in some cases exceed average shipping times by several weeks, according to customer reports.
  • If your order hasn’t arrived within 25 business days after the stated shipping date, please get in touch with our customer support for a refund.
  • 160+ countries have temporary suspended parts of their postal services. Therefore, we are currently very limited to accept international orders. Shipping within Canada and to USA is not limited, but delayed.

 

Some parts of the following shipping policy are currently suspended and marked with strikethrough.

 

How long takes shipping?

We strive to provide a delivering service beyond all expectation. We are well prepared to offer the best and fastest possible service to our customers in Canada and United States, with average shipping times of around 3-5 business days (domestic; USA about +5 business days)

How do you ship packages?

Packages shipped from our warehouse in Saskatchewan, Canada, are shipped through Canada Post only. Some of our products are stored in one or several Amazon Canada warehouses, and are fulfilled and shipped by Amazon Canada in our name.

Do you ship worldwide?

We provide shipping to Canada,  USA and most European countries. We don’t ship to countries with expected shipping times of more than 3 weeks, a high risk of total loss, or from where we receive many cyber attacks (e.g. Russia, Ukraine, China).

 

Domestic shipments (Canada)

Within Canada, we offer Economy Shipping for low value orders, with no tracking option. This service is as save as tracked packages, perhaps much slower than Expedited Parcel or Express Post, but comes for a much cheaper price. The right choice if you want to save some money, and don’t care about shipping time too much.

Expedited Parcel and Express Post is always available, and calculated in real-time by Canada Post. The value shown for these services is the current Canada Post tariff we pay for, and it depends on the size of the calculated packaging, and the weight.

Free Shipping automatically applies to orders >75 CAD, and we chose the most economical shipping option (typically Economy Shipping without tracking). If you need it fast, you can still select Express Post, regardless if your order already reached the 75 CAD threshold for free shipping or not.

Worldwide and united states

We provide shipping to currently about 30 countries, USA and most of Europe included. We offer Economy Shipping for low-value orders of not more than 40 CAD, which doesn’t include tracking. The shipping time can widely vary from just about 5 days to more than 4 weeks. This is out of our control, and since there is no tracking option, we are not able to guarantee neither the arrival of your order, nor a certain shipping time. Please select Letter Mail Shipping only if you are able to take the full risk for your order.

Expedited Parcel, Tracked Package and Express Post is always available for US customers, while for international customers mostly only Tracked Package and Express Post is available. Fees are calculated in real-time by Canada Post. The value shown for these services is the current Canada Post tariff we pay for, and it depends on the size of the calculated packaging, and the weight.

Free Shipping for US customers automatically applies to orders >100 CAD, and we chose the most economical shipping option. If you need it fast, you can still select Express Post, regardless if your order already reached the 100 CAD threshold for free shipping or not. Free Shipping is not available for customers outside of Canada and United States.

 

How long does shipping take?

Shipping time varies by location and shipping service. These are our estimates:

LocationEstimated Shipping Time
CanadaLetter mail: 3-7 Business Days // Expedited: 2-5 Business Days // Express: 2-3 Business Days
United StatesLetter mail: 5-10 Business Days // Tracked or Expedited: 5-10 Business Days // Express: 3-6 Business Days
EuropeLetter mail: 7-20 Business Days // Parcel Air: 5-10 Business Days // Express: 4-6 Business Days
othersExpected shipping time 10-30 Business Days

Will my items be sent in one package?

Usually, for shipments with tracking, all ordered items will be shipped together in a single shipment. But for letter mail shipments to other regions than Canada and USA, we have to carefully watch the weight and size limits of every shipment, and therefore, some orders will be split in more than 1 shipment.

If you have any other questions, please contact us and we will do our best to help you out.