SHIPPING POLICY

Last updated: 2025-06-10

We ship domestically within Canada and internationally to most countries using a variety of reliable carriers. Shipping methods and delivery timelines vary depending on location, service level, and order content.

 

CARRIERS AND SHIPPING METHODS

Domestic orders within Canada are shipped via Canada Post or couriers such as ICS and Canpar. Shipments to the United States are handled by Canada Post/USPS. International orders are typically delivered through local postal services in the destination country.

Shipping options are grouped as follows:

* Without tracking: Economy, Small Package
* With tracking: Tracked Package, Expedited Parcel, Xpresspost.

 

ECONOMY SHIPPING DETAILS

The "Regular mail" option is limited to small, low-value items. It uses standard Canada Post services without tracking and may not be available if any item in your order exceeds size or value limits. Specifically, domestic shipments must not exceed 20 mm thickness.

We select the most cost-effective option based on package contents and destination.

 

PROCESSING TIME

Orders with Express shipping are prioritized. All other orders are processed in the order received. Typical processing time is 1 to 3 business days, but may be longer during high-volume periods such as sales events.

 

DELIVERY TIMES

Delivery timelines depend on the carrier and destination. While we cannot guarantee shipping times, the following guidelines may be helpful:

* Expedited or Express shipments usually arrive within a few business days
* Regular mail within Canada may take 5 to 10 business days
* Shipments to the USA typically arrive within 5 to 15 business days
* International shipments may take up to 30 days

Please note that carriers do not guarantee delivery times except for some Express services.

 

INSURANCE AND LOST PACKAGES

All tracked shipments are insured. If your tracked package is lost or damaged, the carrier is responsible, and a claim can be filed. Untracked shipments are not insured. If an untracked shipment is lost, we will issue a store credit (shopping coupon) only if 30 days have passed since the shipping confirmation.

We do not offer replacements or re-shipments for lost orders. If a package is lost, you must place a new order.

 

FREE SHIPPING

Free shipping is available within Canada on qualifying orders. Minimum thresholds may vary and are subject to change. Free shipping is not available during sales events.

 

DELIVERY GUARANTEE

We do not guarantee delivery timelines. If your tracked order does not show progress for at least 10 days (Canada) or 14 days (USA and international), you may file a claim with the carrier. If tracking shows delivery but you did not receive the item, you may file a claim after 2 days.

To initiate a claim, please contact the carrier directly and obtain a ticket number. Then contact us with this reference so we can submit our portion of the claim.

Without your active participation in the claims process, including responding to any inquiries from the carrier, a favorable outcome cannot be guaranteed.

 

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